Re: [iPad] Updating my iPhone 5 - WiFi Issues/Jim

 

Thanks very much, Carl.  This is basically just what I have already tried.  I appreciate the link, because now I know there's not much more I can do but try going in the room where the router is (although I've never had to do this for any other Apple devices) and try turning the router itself off and on to see if that helps.   
 
 
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-------Original Message-------
 
Date: 25.09.2013 13:17:34
Subject: Re: [iPad] Updating my iPhone 5 - WiFi Issues/Jim
 
Carlee,

If the wifi works for your husband's phone and both the iPads, then the issue appears to be with your iPhone. 

So let's begin there. There has to be either a hardware issue or software issue. 

Let's start with software. Is there another wifi network you can connect to like a neighbor, library or cafe? If you successfully connect with another wifi then the problem is most like NOT a hardware issue. 

Reset network settings by opening the Settings app and tapping General > Reset > Reset Network Settings. Note: This will reset all network settings including:
    • previously connected Wi-Fi networks and passwords/ li>
    • recently used Bluetooth accessories
    • VPN and APN settings
Follow the steps here: http://support.apple.com/kb/TS1398

If you cannot connect to any wifi at all, then it is most like a antenna or hardware issue. Go to an Apple store or authorized dealer. 

Carl W. Brooks
@techloyal

On Sep 25, 2013, at 5:20 AM, "Carlee Marrer-Tising" <c-marrer-tising@bluewin.ch> wrote:

enter that and then get a message saying it can't find this network.  It also can't find the router/modem network.  It is really maddening
 

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