He told me that the reboot was the first thing he tried. I googled, and found he's not alone. In fact, the problem has surfaced in the apple forums several times, but there's no answer (yet).
On Apr 29, 2012, at 9:40 PM, Jim Saklad <jimdoc@me.com> wrote:
>> Yes, he has signed up for a cellular account with Verizon, has had one for a few months now. The "view account" button was visible until today.
>
> Strange.
> I'm AT&T and have no iOS experience with Verizon.
>
> My usual first measure is a re-boot.
> (Press both Home button and On/Off button and hold them until the white apple appears, then let the reboot run to completion.)
>
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> Jim Saklad mailto:jimdoc@me.com
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