Why do you keep giving Sprint your money?
I know exactly what that's like! I am
46, and still think of myself as young and hip, but I frequently find this sort of thinking eith the under 30 crowd. I also think companies are so hardnosed about the bottom line that they don't allow their employees to think creatively. I understand that, but I grew up with the adage that the customer us always right. I worked in retail five years and we had training on empathizing with your customer. Even if you couldn't help them, you made them feel like you at least understood and cared about their problem--not like they are a bother interrupting your day.I too despise that condescending attitude.At least you got a human. Nothing irritatesme more than yelling 'Representative' 12 times at an autobot.The new normal feels a lot like 'Idiocracy' has become real.ElaineOn Tuesday, September 23, 2014, david smith david.smith.14916@gmail.com [iPad] <iPad@yahoogroups.com> wrote:I appreciate your rant and I feel your pain.I've been trying to find, with no success, a human being who's smart enough to understand and respond to a very simple Newsstand subscription problem. The people who answer help-desk mail and phone calls often seem unable to do more than give canned responses. It's like asking for the time and being given the day of the week. When you try again, you receive the same response, a little impatiently, as though when you ask for the time you're too stupid to know that what you should be doing is asking for the date, and they have already told you that once, and please don't continue to waste their time.I'm afraid this is just the new normal. There are ways around it - but not through it.
On Sep 23, 2014, at 5:37 PM, Elaine Pollard elainepollard@gmail.com [iPad] <iPad@yahoogroups.com> wrote:Does anyone else have Sprint? I am beyond annoyed with them. I pre-registered around September 11th. On the 15th, I tried to pre-order online, but had a lot of difficulty, so I went into the Sprint store to order the 6+. The rep said it would be there on the 19th. I asked if there were delays--the rep said, 'No', it would be here on the 19th. I figured it would not be, but was hopeful.
Anyway, I signed up for the iPhone for Life program and got a lease agreement from Sprint. Fine and well. I ended up having to change my number, so I figured I'd stop in the store because I knew they wouldn't have the number. An hour and a half later, I find out no phone, and the store did not do order numbers--they just ordered enough for the preorders and would call customers when the phones come in. Okay, fine, but there is no record of this in Sprint's system. The store does not answer the phone, and customer service takes forever to pick up--if they ever do.
So, I posted my concern on their Facebook page. Got a response to email Sprintcare. I explained the story again. The rep said when people preorder in the store, they get a confirmation number. Ergh! I don't know why I keep going in this circular loop with them. I just want to know if the phone was ordered, and if I can get a confirmation/tracking number.
Sorry for the long rant. Just frustrated. I know it will take a few weeks to get here; I just want to know it was ordered.
Sent from my iPad
Posted by: Jerry Elkins <jreusa@gmail.com>
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