Friends Kingdom: Re: [iPad] Sprint

My experiences with Verizon have been anything but good. They do have excellent coverage, and they were (maybe still are) the only carrier that got reception on DC's metro system.

Maybe their cell customer service is different, but dealing with FiOS or even landline phone service has been a nightmare for me.

Elaine

On Wed, Sep 24, 2014 at 9:15 AM, Jerry Elkins jreusa@gmail.com [iPad] <iPad@yahoogroups.com> wrote:

Elaine. Verizon customer service is not horrible. Actually good. If you get a newbie hang up and call back. AT&T is good in large cities and interstates. Poor service off the beaten path. Verizon is good in large cities, interstates, and rural America. Just look at the coverage maps.

Good luck.


Jerry R. Elkins
98 American Tradition 40TVS
Valle Del Ora RV Resort
Mesa, AZ 85209

On Sep 24, 2014, at 5:51 AM, Elaine Pollard elainepollard@gmail.com [iPad] <iPad@yahoogroups.com> wrote:

My first inclination was to go directly through Apple, but for whatever reason ended up at the store. I will know next time. I have never had an issue like this before. Of course, I bought my first iPhone after they'd been out for awhile, so there wasn't a huge demand and everything was in stock.

Elaine

On Tue, Sep 23, 2014 at 7:58 PM, Jim Saklad jimdoc@icloud.com [iPad] <iPad@yahoogroups.com> wrote:

> I know exactly what that's like! I am46, and still think of myself as young and hip, but I frequently find this sort of thinking with the under 30 crowd. I also think companies are so hard-nosed about the bottom line that they don't allow their employees to think creatively. I understand that, but I grew up with the adage that the customer us always right. I worked in retail five years and we had training on empathizing with your customer. Even if you couldn't help them, you made them feel like you at least understood and cared about their problem--not like they are a bother interrupting your day.
> I too despise that condescending attitude.
>
> At least you got a human. Nothing irritates me more than yelling 'Representative' 12 times at an autobot.
>
> The new normal feels a lot like 'Idiocracy' has become real.

This thread is EXACTLY why, as much as possible, I gather whatever information I can from carrier websites and technical reviews and comparisons, and then deal AS MUCH AS POSSIBLE with Apple, and not directly with the carriers.