Friends Kingdom: Re: [iPad] Sprint

A guy in another group is using Straight Talk and is very satisfied with it. It might be worth checking out price wise and is sold at Walmart. His Straight Talk iPhone uses the AT&T network.
Pete

On Sep 24, 2014, at 8:59 AM, "Elaine Pollard elainepollard@gmail.com [iPad]" <iPad@yahoogroups.com> wrote:

I am wondering that myself now. For the most part, I like them. I don't usually have issues except the town where I live only has 3G. I can live with that, and their price is low. Of course, there's always a flipside to every deal.

I'd switch to Verizon, but they are ridiculously expensive, and their customer service is horrible. I have FiOS and hate it, plus the cost is astronomical. I've had AT&T, and coverage for where I live was about the same as Sprint.

I am going to go to the store today and get to the bottom of this. I did hear back from Sprintcare and they said they have no record of my order. I suspected that. The good news is that I haven't spent any money on this, or else I'd be livid.

From reading the posts on their Facebook page, I am definitely not the only one who has had this issue. I told the rep last night that I understand it's not their fault, but the big whigs at Sprint need to fix it. I think they should give everyone a month free, or some sort of major discount. I know they won't, but it would appease a lot of people I bet.

Elaine

On Tue, Sep 23, 2014 at 8:21 PM, Jerry Elkins jreusa@gmail.com [iPad] <iPad@yahoogroups.com> wrote:

Why do you keep giving Sprint your money?


Jerry R. Elkins
98 American Tradition 40TVS
Valle Del Ora RV Resort
Mesa, AZ 85209

On Sep 23, 2014, at 4:52 PM, Elaine Pollard elainepollard@gmail.com [iPad] <iPad@yahoogroups.com> wrote:

I know exactly what that's like! I am
46, and still think of myself as young and hip, but I frequently find this sort of thinking eith the under 30 crowd. I also think companies are so hardnosed about the bottom line that they don't allow their employees to think creatively. I understand that, but I grew up with the adage that the customer us always right. I worked in retail five years and we had training on empathizing with your customer. Even if you couldn't help them, you made them feel like you at least understood and cared about their problem--not like they are a bother interrupting your day.
I too despise that condescending attitude.

At least you got a human. Nothing irritates
me more than yelling 'Representative' 12 times at an autobot.

The new normal feels a lot like 'Idiocracy' has become real.

Elaine

On Tuesday, September 23, 2014, david smith david.smith.14916@gmail.com [iPad] <iPad@yahoogroups.com> wrote:

I appreciate your rant and I feel your pain.

I've been trying to find, with no success, a human being who's smart enough to understand and respond to a very simple Newsstand subscription problem. The people who answer help-desk mail and phone calls often seem unable to do more than give canned responses. It's like asking for the time and being given the day of the week. When you try again, you receive the same response, a little impatiently, as though when you ask for the time you're too stupid to know that what you should be doing is asking for the date, and they have already told you that once, and please don't continue to waste their time.

I'm afraid this is just the new normal. There are ways around it - but not through it.

On Sep 23, 2014, at 5:37 PM, Elaine Pollard elainepollard@gmail.com [iPad] <iPad@yahoogroups.com> wrote:

Does anyone else have Sprint? I am beyond annoyed with them. I pre-registered around September 11th. On the 15th, I tried to pre-order online, but had a lot of difficulty, so I went into the Sprint store to order the 6+. The rep said it would be there on the 19th. I asked if there were delays--the rep said, 'No', it would be here on the 19th. I figured it would not be, but was hopeful.

Anyway, I signed up for the iPhone for Life program and got a lease agreement from Sprint. Fine and well. I ended up having to change my number, so I figured I'd stop in the store because I knew they wouldn't have the number. An hour and a half later, I find out no phone, and the store did not do order numbers--they just ordered enough for the preorders and would call customers when the phones come in. Okay, fine, but there is no record of this in Sprint's system. The store does not answer the phone, and customer service takes forever to pick up--if they ever do.

So, I posted my concern on their Facebook page. Got a response to email Sprintcare. I explained the story again. The rep said when people preorder in the store, they get a confirmation number. Ergh! I don't know why I keep going in this circular loop with them. I just want to know if the phone was ordered, and if I can get a confirmation/tracking number.

Sorry for the long rant. Just frustrated. I know it will take a few weeks to get here; I just want to know it was ordered.

Sent from my iPad