> I know exactly what that's like! I am46, and still think of myself as young and hip, but I frequently find this sort of thinking with the under 30 crowd. I also think companies are so hard-nosed about the bottom line that they don't allow their employees to think creatively. I understand that, but I grew up with the adage that the customer us always right. I worked in retail five years and we had training on empathizing with your customer. Even if you couldn't help them, you made them feel like you at least understood and cared about their problem--not like they are a bother interrupting your day.
> I too despise that condescending attitude.
>
> At least you got a human. Nothing irritates me more than yelling 'Representative' 12 times at an autobot.
>
> The new normal feels a lot like 'Idiocracy' has become real.
This thread is EXACTLY why, as much as possible, I gather whatever information I can from carrier websites and technical reviews and comparisons, and then deal AS MUCH AS POSSIBLE with Apple, and not directly with the carriers.
Posted by: Jim Saklad <jimdoc@icloud.com>
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