Re: [iPad] Resetting Data Problem - Thanks - figured it out...

 

Boxer is just as bad.

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       Alice Saunders
       Twitter: @lwr





On Sep 4, 2012, at 9:44 PM, Linda McCann <lindacal@dslextreme.com> wrote:

 

Pelosi didn't say it.  Senator Barbara Boxer did.

Linda




On Sep 4, 2012, at 9:25 PM, whiterabbit <whiterabbit32@gmail.com> wrote:

Pelosi has said quite a few things I don't like.  Saying that to a Navy Admiral is very rude, I think.  

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         (   )               Alice
       .(     ).  Sent from Retina iPad 

On Sep 4, 2012, at 8:17 PM, Elizabeth <eawalker@charter.net> wrote:

 

Yes, wasn't it Pelosi who told a Navy Admiral that she had worked hard to be called senator after he said Ma'am? Evidently she doesn't realize when someone is being polite.


E in Long Beach
Sent from my iPad2
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On Sep 4, 2012, at 2:44 PM, Alice <whiterabbit32@gmail.com> wrote:

 

In California, yes ma'am and/or madam got me a dressing down by the customer I was speaking with.  She thought I was being rude and calling her a hooker.  I told her I come from a military background where that is considered polite and then apologized. Can't please everyone all the time.  That would be too easy LOL
 \    \ /\    ( )       Alice  .(  ). Little White Rabbit
On 9/4/12 2:18 PM, Jerry Elkins wrote:
 

I agree.  You call because you have a problem.  Some people alienate the call center person by being a jerk.  Yes madam (Southern upbringing) goes a long way.
 Jerry R. Elkins
    Valle Del Ora
    Mesa, Arizona

On Sep 4, 2012, at 1:53 PM, Just Murray <krismurray@gmail.com> wrote:

 

That's why ACS trains them all the same. For a month sometimes two! (took My ex roomie 8 weeks of training)

Individuals who call are individuals. They are usually perturbed and perplexed. How to deal with that is an individual thing and some people are more adept at it than others. You cannot ignore individuality unless you want an automated system only. 

The training is the same. Call center workers are not. Angry callers are not. Therefore..... You get a different experience depending upon your tone and who answers. IME if you are sugary sweet and amicable and polite and funny you'll usually get stellar call experiences at any service call. Ive been told bout one call in a 12 day is someone saying please or thank you.  And they take a call EVERY five minutes. Literally. Employees are crying all day from angry callers especially in your first 6 months of employment. I have seen tears in his eyes when he was reliving calls for me after a long day. 

My two cents. It's not the training. It's not the workers. It's the attitude of the callers that makes the biggest difference. 

~KM
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(^= I rocked this email on my iPad2 =^)
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On Sep 4, 2012, at 1:42 PM, Alice <whiterabbit32@gmail.com> wrote:

 

I would think that VZ would want every customer to get the same customer experience wherever they're calling from.  Sounds reasonable, doesn't it?
 \    \ /\    ( )       Alice  .(  ). Little White Rabbit
On 9/4/12 1:35 PM, Just Murray wrote:
 

At the two verizon call centers here (ran by ACS, a xerox company) the training is identical. However in ideals and how they deal with calls are not identical.

~KM
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\,,/(^_^)\,,/

(^= I rocked this email on my iPad2 =^)
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On Sep 4, 2012, at 12:55 PM, Alice <whiterabbit32@gmail.com> wrote:

> VZ needs to train all their reps the sam3










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