[iPad] Cancelling auto-renew early with Verizon can't be done according to one rep

 

Hi, I just went through the steps to set up a 2G prepaid data plan through Verizon. After receiving a message saying that it had gone through, I wanted to cancel auto-renew. So I went back into settings/cellular data/view account/change plans (or whatever it said). I was then given an option to Cancel plan now or Cancel plan later. I chose Cancel Plan Now. Guess I shouldn't have done that because evidently that wiped out the plan altogether because when I went back into cellular data/view account I saw the page that shows all the fields I have to fill in to establish an account. I called my credit card company to see if the credit went through but they said credits can take two weeks to show up. I then contacted Verizon. I tried entering the cell number assigned to the account but the recording said "Sorry I'm having technical difficulties. Call back later." There was no way to contact Verizon wireless without an established cell number so I called in using my cheapie prepaid cell phone number and talked to a woman who said that one cannot cancel auto-renew without the account terminating immediately. So, according to her, one has to remember to cancel auto-renew just before the month ends. At least that was her version. I don't know what would have resulted if I had chosen "Cancel plan later" - maybe a window would have opened up giving me a chance to put in a date I wanted to stop the plan? Does anybody know?

Thanks.

Joyce

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