\ \ /\ ( ) Alice .( ). Little White RabbitOn 8/31/12 1:46 PM, Ted Wagner wrote:
I manage prepaid thru the Settings/Cellular/View Account/Add Data or Change Plan. You don't need to call Verizon for that either.
Ted
Sent from my new iPad=Alice. Verizon has two separate departments. Pre pay and post pay. Customer service (most) knows this and should have transferred you. You were talking to pre pay. I manage my post pay all the time via My Verizon without talking to Verizon.
Jerry R. ElkinsValle Del OraMesa, Arizona
On Aug 31, 2012, at 12:55 PM, Alice <whiterabbit32@gmail.com> wrote:
Calling Verizon didn't help me when I had the problem of finding where I could shut off my data on my iPad. Verizon has month to month and I can turn it on when I want and turn it off when I want without shutting off my whole account. The customer services reps at the call center just don't understand that. They wanted to shut off my data permanently, telling me that I'd have to sign up again and pay an activation fee if I wanted to use data again. I told them they have a month to month plan with iPads and all I wanted to do was turn off the data at my end so I wouldn't be charged for the service and that I'd turn it back on when I needed it again. One would think that the service reps would have gone through training on this since their service covers iPads. I explained how AT&T has the same service. The rep repeatedly told me that their service doesn't work like that. Finally, in the end, I found what I was looking for somewhere in the Verizon section of my iPad. Boy do I hate dealing with phone companies.
\ \ /\ ( ) Alice .( ). Little White RabbitOn 8/31/12 3:30 AM, billswife_1999 wrote:
Verizon's directions were misleading.
thank goodness for Google (and this forum)
You have to go to Settings, General and Reset, click on Reset and then Subscriber Services.
It took several steps but I finally got my data activated.
Isabel
--- In iPad@yahoogroups.com, Just Murray <krismurray@...> wrote:
>
> Want a direct number to verizon call center? My ex roomie works there. It's a xerox company.
>
> ~KLM
> \,,/ 01001100 01001111 01001100 \,,/
>
> On Aug 31, 2012, at 3:10 AM, "billswife_1999" <isabel95@...> wrote:
>
> > Several months ago while discontinuing my month of data Verizon billed me for the next month and I had to jump through hoops to get the charge taken off my data bill.
> >
> > I seem to remember they had to deactivate something and told us that we would have trouble when we tried to sign up for data again.
> >
> > Well...it happened.
> >
> > I am getting a message that my activation for a month's data did not go through and I have to go to Settings and Subscriber Services and Reset.
> >
> > There is NO Subscriber Services option on my Ipad 2 settings menu.
> >
> > Can anyone suggest what I can do to fix this?
> >
> > Isabel
> >
> >
>
