Re: [iPad] Re: Resetting Data Problem - Thanks - figured it out...

 

There are towns that don't have Apple Stores, so they either buy their iPhones and iPads from the carrier or order off the Apple website.  Where are they to go for help if needed? I think if a company sells a product, they need to know how to use the product in order to help their customers.
 \    \ /\    ( )       Alice  .(  ). Little White Rabbit
On 9/1/12 2:21 PM, Ed wrote:
 

This is the problem in dealing with Verizon people for iPad problems.   They deal with cellphones,  not iPads.   Apple has an agreement with Verizon for service,  but Apple is the one to contact for iPad problems and questions.   All you need to know in handling your Verizon or ATT account is IN the iPad Setup menu.  You just confuse the cellphone guys when you take your iPad problems to them.

 

Ed    in Oregon

 

 

From: iPad@yahoogroups.com [mailto:iPad@yahoogroups.com] On Behalf Of pat h - oh
Sent: Saturday, September 01, 2012 2:00 PM
To: iPad@yahoogroups.com
Subject: Re: [iPad] Re: Resetting Data Problem - Thanks - figured it out...

 

 

This astounds me because I went to a Verizon store yesterday to have them activate a month of service for me. The tech I got was very knowledgeable and set up my iPad for me and explained everything as he went along. He said if I canceled the 30 day service

there would be a charge to reactivate it; that I should " suspend it" instead. I'm sorry you had such miserable service. It must just be that store. It's too bad their reps aren't trained better.

 

pat h - oh

From: Alice <whiterabbit32@gmail.com>
To: iPad@yahoogroups.com
Sent: Friday, August 31, 2012 3:55 PM
Subject: Re: [iPad] Re: Resetting Data Problem - Thanks - figured it out...

 

 

Calling Verizon didn't help me when I had the problem of finding where I could shut off my data on my iPad.  Verizon has month to month and I can turn it on when I want and turn it off when I want without shutting off my whole account.  The customer services reps at the call center just don't understand that.  They wanted to shut off my data permanently, telling me that I'd have to sign up again and pay an activation fee if I wanted to use data again.  I told them they have a month to month plan with iPads and all I wanted to do was turn off the data at my end so I wouldn't be charged for the service and that I'd turn it back on when I needed it again. One would think that the service reps would have gone through training on this since their service covers iPads.  I explained how AT&T has the same service.  The rep repeatedly told me that their service doesn't work like that.  Finally, in the end, I found what I was looking for somewhere in the Verizon section of my iPad.  Boy do I hate dealing with phone companies.   

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  ( )       Alice
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