😎😎😎😎
Another option is using an antenna.~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
On Jun 12, 2015, at 6:26 PM, David Smith david.smith.14916@gmail.com [iPad] <iPad@yahoogroups.com> wrote:If you're in the top ten percent, another choice is a private provider, for, I imagine, big bucks.And some times two providers provide equally crappy solutions in the same city. They assume you need them. Stop messing them and they'll change or perish. You can get an antenna. You can get a voice only phone. You can use the Internet at the library. No one wants to hear that but it's true.~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
On Jun 11, 2015, at 9:54 PM, David Smith david.smith.14916@gmail.com [iPad] <iPad@yahoogroups.com> wrote:Better move to a very big city if you want competition. I have a feeling that second-tier cities may have monopolies.No, we are not all whiners who want something for nothing. Some of us are loyal customers for YEARS who get annoyed when our bill suddenly jumps $40 a month.Then the phone calls start. First someone in India who can't figure out why I'm being billed what I am and offers a much lower "package." The connection quits. Then I talk to someone in America who tells me the Indian agent was way off base and there is nothing that can be done to reduce my $200/month bill because the "special deal" was only for a year. She gets annoyed when I ask to speak to her supervisor.I wait on hold for 20+ minutes before the supervisor finally picks up. Then, after more than an hour on the phone, he puts me on another 1-year "Special" for a mere $170+ and throws in 6 months of HBO because I had to wait so long for him.Since I live in Vermont, the telcos seem to have divvied up the towns so there are no choices unless we switch to satellite services which have limitations and problems of their own. (Mountains and satellites don't play well together.)I guess our only "choice" is to move to a city where there is some real competition and prices for the same service we receive is drastically lower.Furthermore, I am ALWAYS polite.I work for a a telco, and yes, same here. Everyone wants something for nothing.I'm a loyal customer, then you see its been 8 months. Asks for a credit, decline, keep asking, decline, keep asking, until someone gives up and gives a creditSent from my iPad
Is it me or has society changed into a bunch of whiners who want everything for free,and lack manners
From: "Kris Murray krismurray@gmail.com [iPad]" <iPad@yahoogroups.com>
To: "iPad@yahoogroups.com" <iPad@yahoogroups.com>
Sent: Thursday, 11 June 2015 1:07 PM
Subject: Re: [iPad] Re: Interesting Apple service story
At my teleco. The next level up is a "team lead" and that's just another agent with better stats. (Same pay too and I just declined the 'promotion' to the job lol) and my TL can perform some actions that I can't as far as adding past plans etc but it's the same ability as the rest of us just with different access. The magic happens really two more levels higher at the manager level.
And. I'll be honest. Teleco industry is brutal. Call them. Tell them I've had a better offer from another company. Decline the offers and hang up without saying goodbye. Then my TL is required to call you back with better offers. Repeat. It's surprising what ppl get away with. But if you just ask to escalate to a supell you'll get another one of us but with better call handling skills and slightly more tools to complete the call. Make sense?
~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
On Jun 10, 2015, at 5:52 PM, Devitt devittad@comcast.net [iPad] <iPad@yahoogroups.com> wrote:wwh
Huh. When a customer asks to talk to a supervisor he/she's just switched to another agent?
I've had good luck talking to supervisors who have the authority to go beyond basic "policy" to give me a better offer than the first agent I talked to. Or the supervisor will transfer me to someone in a different department who can help me. I guess it all depends on the individual company.
C
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Posted by: David Smith <david.smith.14916@gmail.com>
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