There's fair and there's generous. Some stores make a policy of being generous.
Certainly is possible. And the time to assess that would have been within the warranty not outside of it by now going on two years. If you and I agree that you'll cover the widget you sell me for a year then outside of that year I come complaining and you fix it outside of the agreement we had then I come back again outside of the agreement that we have and I want another exception I think it's fair that you remind me of the terms of the agreement that we agreed to and I am wanting us to break.~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
On Jun 12, 2015, at 6:21 PM, David Smith david.smith.14916@gmail.com [iPad] <iPad@yahoogroups.com> wrote:That's nice. But as it turned out, the battery was not your problem.In the first year yup I like pushing 1-800-my-apple or 1-800-my-iphone. I tell everyone I got my battery replaced OUTSIDE of warranty.~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
On Jun 11, 2015, at 9:59 PM, David Smith david.smith.14916@gmail.com [iPad] <iPad@yahoogroups.com> wrote:Under warranty?That one is easy. Do yuhave insurance? Go see a tech first then if they can't fix it get it replaced. The iPhone deductible is $200, you'll haft a pay that first.~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
On Jun 10, 2015, at 10:16 PM, David Smith david.smith.14916@gmail.com [iPad] <iPad@yahoogroups.com> wrote:
But that is not a technical problem. A technical problem would be, the screen is flickering.
On 6/11/2015 12:41 AM, Kris Murray krismurray@gmail.com [iPad] wrote:
Oh indeed yes they are. My screen broke on my iPhone when I dropped it. I cancelled insurance cuz it was too expensive. Phones are free why can't I get a few phone? Since I pay you $200 a month and that's all pure profit for sprint you owe me a free phone.
Seriously. I hear that logic. A LOT
~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
On Jun 10, 2015, at 6:24 PM, David Smith david.smith.14916@gmail.com [iPad] <iPad@yahoogroups.com> wrote:
People asking for free money aren't the same as people with technical problems.
On 6/10/2015 9:22 PM, Tony tdale@xtra.co.nz [iPad] wrote:
I work for a a telco, and yes, same here. Everyone wants something for nothing.I'm a loyal customer, then you see its been 8 months. Asks for a credit, decline, keep asking, decline, keep asking, until someone gives up and gives a credit
Is it me or has society changed into a bunch of whiners who want everything for free,and lack manners
From: "Kris Murray krismurray@gmail.com [iPad]" <iPad@yahoogroups.com>
To: "iPad@yahoogroups.com" <iPad@yahoogroups.com>
Sent: Thursday, 11 June 2015 1:07 PM
Subject: Re: [iPad] Re: Interesting Apple service story
At my teleco.. The next level up is a "team lead" and that's just another agent with better stats. (Same pay too and I just declined the 'promotion' to the job lol) and my TL can perform some actions that I can't as far as adding past plans etc but it's the same ability as the rest of us just with different access. The magic happens really two more levels higher at the manager level.
And. I'll be honest. Teleco industry is brutal. Call them. Tell them I've had a better offer from another company. Decline the offers and hang up without saying goodbye. Then my TL is required to call you back with better offers. Repeat. It's surprising what ppl get away with. But if you just ask to escalate to a supervisor and don't get specific you'll get another one of us but with better call handling skills and slightly more tools to complete the call. Make sense?
~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //Huh. When a customer asks to talk to a supervisor he/she's just switched to another agent?
I've had good luck talking to supervisors who have the authority to go beyond basic "policy" to give me a better offer than the first agent I talked to. Or the supervisor will transfer me to someone in a different department who can help me. I guess it all depends on the individual company.
C
At least at my call center escalations go to fellow agents with roughly the same info and knowledge just better scores on customer handling skills. That's an FYI.
~KLM
\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
> On Jun 10, 2015, at 11:59 AM, Devitt devittad@comcast.net [iPad] <iPad@yahoogroups.com> wrote:
>
> I've found asking to talk to a supervisor or manager can help getting a good resolution to a problem the first person can't address adequately. Often the first service person doesn't have the knowledge or authority to give you what you want. Move up the chain when necessary. If you
Sent from my iPad
__._,_.___
Posted by: David Smith <david.smith.14916@gmail.com>
| Reply via web post | • | Reply to sender | • | Reply to group | • | Start a New Topic | • | Messages in this topic (61) |
.
__,_._,___