Yeah the carrier/Handset vendor can be very frustrating and can be as bad as trying to get Microsoft or some PC vendor to fix something with finger pointing rather than fixes the rule rather than exception. It did not sink MS, and will not sink Android/Google but when people do have the higher prices to afford Apple hardware they will become fanatically loyal and buy even more from Apple when they get a contrasting experience. Fortunately for such confused channels many do not need support because they don't encounter the issues or are not heavy/savvy enough users to notice things that don't work.
I have a friend whose Google Map always died/rebooted when in car, he suspected heat or many factors and even thought that model might be buggy for Google Maps, it took him 12 hours on and off over a few days on phone to get Sprint/Handset support to identify his hardware was just bad after exhaustive tests, that is too long. I am surprised he was fine with that much hassle, but WinTel customers are used to it and will tolerate some real arrows to be pioneers. He does love his features and uses them very exhaustively -- he is one of 2 of my friends that use every obscure Android feature inside out. New handset = worked perfectly. But he was willing and patient and VERY savvy and a rare user and I still think if the hardware base was not so diverse simple HW diagnostics programs could identify flawed hardware faster. But when a dozen carriers carry a half dozen headsets many of which are 'forked' variations the hardware is just harder to troubleshoot and even stock replacements for. Apple of course with very few models much easier to support and diagnose and swap for new units by conscious choice by Apple - and a competitive edge for people who want quick resolutions.
But when people are at say T-Mobile and can't get an iDevice, and carriers get much more profit from Android devices per customer sale Android/Google will grow and thrive for many in terms of growth. Apple will hopefully in the long term make hardware for the last remaining carriers that don't have iPhones some product soon, so people on those carriers can ditch their Androids for iPhones without having to switch to a new carrier.
I cannot say my Android phones provided me with that much pain, but there has been some but the hardware on my HTC Sensation is impressive and fast. I am on T-Mobile with 4 other people on our plan, and changing carriers is not feasible in short term for a few reasons.
My disappointment isn't with the battery. The disappointment is with lack of support from Verizon and HTC. Just a bunch of finger pointing. You won't see that with an iPhone.Samsung's advertising makes no sense to me. "Are you one of these people that would stand in a line for a phone? Don't be. Buy our phone." (Their advertising really loses me at making those people out to be stupid. Maybe its because I've stood in the Apple Store line closest to Stanford University.)
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