Friends Kingdom: Re: [iPad] Re: Interesting Apple service story

Oh ya. Cable TV? That's a monopoly. That's different. In our or my situation agreements are signed digitally in some form. So I can pull up the document they signed. And promotions. Yea. They typically start and end. We get training for when they end and promotions to transition then to. Ways to help. Because. Well the only consistent thing I've seen is change. And mostly what I see when ppls bills go up are 90% of the times something they did or forgot about. Signing something without knowing what it is is very common. I sympathize but I mean you signed it. Tsk. In bold letters 24 months and in a box too at $27.09 a month. Yup. See that big box right on the front page it's the biggest element on the page. Yea. Those big bold numbers? Anyway. I see that a lot. Also probably as common. These are miniature little computers and ppl are rough on them. Running is hard on a phone and ppl jog with them. And to top it off some manufactures make cheap phones and tankers and people expect iPad and iPhone quality but end up with junk. Now that last bit is just my opinion lol . But. That said. Service errors. You know. Mistakes do happen. And we can refund, apologize and address them. Someone is in a hurry and needs a plan change. You forget to see a discount will fall off if they change plans. Hey. We are all human. You refund money make adjustments apologize and move on. As for offshoring. Yea. Apple even does it. As do all the carriers. And cable companies. Everyone is to blame there.

Anyway. Hope this helps!

~KLM

\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //

On Jun 11, 2015, at 3:48 PM, Devitt devittad@comcast.net [iPad] <iPad@yahoogroups.com> wrote:

No, we are not all whiners who want something for nothing. Some of us are loyal customers for YEARS who get annoyed when our bill suddenly jumps $40 a month.

Then the phone calls start. First someone in India who can't figure out why I'm being billed what I am and offers a much lower "package." The connection quits. Then I talk to someone in America who tells me the Indian agent was way off base and there is nothing that can be done to reduce my $200/month bill because the "special deal" was only for a year. She gets annoyed when I ask to speak to her supervisor.

I wait on hold for 20+ minutes before the supervisor finally picks up. Then, after more than an hour on the phone, he puts me on another 1-year "Special" for a mere $170+ and throws in 6 months of HBO because I had to wait so long for him.

Since I live in Vermont, the telcos seem to have divvied up the towns so there are no choices unless we switch to satellite services which have limitations and problems of their own. (Mountains and satellites don't play well together.)

I guess our only "choice" is to move to a city where there is some real competition and prices for the same service we receive is drastically lower.

Furthermore, I am ALWAYS polite.

I work for a a telco, and yes, same here. Everyone wants something for nothing.I'm a loyal customer, then you see its been 8 months. Asks for a credit, decline, keep asking, decline, keep asking, until someone gives up and gives a credit
Is it me or has society changed into a bunch of whiners who want everything for free,and lack manners

From: "Kris Murray krismurray@gmail.com [iPad]" <iPad@yahoogroups.com>
To: "iPad@yahoogroups.com" <iPad@yahoogroups.com>
Sent: Thursday, 11 June 2015 1:07 PM
Subject: Re: [iPad] Re: Interesting Apple service story

At my teleco. The next level up is a "team lead" and that's just another agent with better stats. (Same pay too and I just declined the 'promotion' to the job lol) and my TL can perform some actions that I can't as far as adding past plans etc but it's the same ability as the rest of us just with different access. The magic happens really two more levels higher at the manager level.
And. I'll be honest. Teleco industry is brutal. Call them. Tell them I've had a better offer from another company. Decline the offers and hang up without saying goodbye. Then my TL is required to call you back with better offers. Repeat. It's surprising what ppl get away with. But if you just ask to escalate to a supell you'll get another one of us but with better call handling skills and slightly more tools to complete the call. Make sense?

~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
On Jun 10, 2015, at 5:52 PM, Devitt devittad@comcast.net [iPad] <iPad@yahoogroups.com> wrote:wwh

Huh. When a customer asks to talk to a supervisor he/she's just switched to another agent?
I've had good luck talking to supervisors who have the authority to go beyond basic "policy" to give me a better offer than the first agent I talked to. Or the supervisor will transfer me to someone in a different department who can help me. I guess it all depends on the individual company.
C

Sent from my iPad 