Id like to know what the $40 bump was. Billing systems are computerised, they will do what the codes say to do. What was the $40 for?
From: "Kris Murray krismurray@gmail.com [iPad]" <iPad@yahoogroups.com>
To: "iPad@yahoogroups.com" <iPad@yahoogroups.com>
Sent: Saturday, 13 June 2015 10:22 AM
Subject: Re: [iPad] Re: Interesting Apple service story
And you make my point. The service cost is that of the service with the discount, not the service with the discount. The discount was a special promotion presented to you as a reward for loyalty and greatly reduces and in the cases of the telecom industry to the point of negative income the profitability of the service they provide to you. This isn't a maintenance free business you just don't stock a tower up one day and sit back while profits come in. These things cost money. These limited time promotions are to promote not to profit. The profit and therefore feasibility if the business comes from its advertised and listed prices not its promotional prices. If everybody buying burgers from the joint was at the sale price and no one else bought any Burger King would die. Anyway. As far as rude. That sucks. It truly does. I just called for support on s return with another company today and was honestly surprised the gear head on the other end wasn't bored to death as the last three times I called. And calling comcast has always sucked ass. Cable companies can argued to be rude. We can't. But that said when you call me to troubleshoot your phone there's very little I can do. I can push a few resets to certain elements in your phone. About three are useful. Chlr, oma, sps, hss, gemalto, that's a bout it and we can on androids Gigi your system and update or profile of do an scrtn from your device and on apple it's a network reset in settings or ##clear# or ##update# and we can erase the device but that's about it. App doesn't run? Let's restart, no, then reinstall it or chest it's cache on androids, then call FaceBook sorry that's all we got I mean there's not much tenchnical I can do from over the phone. Billing issues. I don't know why people err agents don't fix them the first time. That's fun. That's fixing broken stuff. Being the hero. Anyway. Hope this helps!
~KLM
\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
Yes, Kris, I know "special" deals are for a limited time, but a $40 a month bump for the same service is outrageous. (And no, I didn't sign anything.) As long as companies continue to pull such stunts, customer service agents are going to get calls from unhappy customers -- especially long-term ones who are "rewarded" for loyalty and on-time payments with the highest rates. That said, there is never an excuse for rudeness. While I might get seriously annoyed having to do the dance on the phone for an hour and a half, I save my venting for after I hang up. I understand that employees don't make the rules. Politeness goes a long way to make everyone's life go more smoothly. I hope most of the people you deal with are pleasant.Cathy
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Posted by: Tony <tdale@xtra.co.nz>
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