I'm certainly no expert. But I have all the answers and procedures a search away from my fingertips and I use the tools I have to provide the solution I can in the most efficient and friendly way possible. I do realize some humans are lazy others incompetent and a few down right mean but the people I know truly try. It gets challenging when people start the conversation with "why is sprint raping me" and continues to refute every statement with his question. Yes. I was sitting next to that call.Hope this helps!~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
On Jun 10, 2015, at 10:15 PM, David Smith david.smith.14916@gmail.com [iPad] <iPad@yahoogroups.com> wrote:
OK. You're the expert. But it sometimes *feels* that way, Kris. And, surely, not all help desks are clones of one model.
Also, consider that when one of us calls a help desk, often, the first-level person is not the appropriate contact, yet that person is obliged by the terms of her job to try to solve our problem. We know she can't, and she likely suspects it, too, but she's not allowed to trust her instinct and pass us up before asking us if we're sure the modem is plugged in, telling us to reset it by looking on the back for the pinhole and holding it in for five seconds, and plugging a laptop directly into the big hole on the back that looks like a phone jack. Right?
On 6/11/2015 12:39 AM, Kris Murray krismurray@gmail.com [iPad] wrote:
No. It doesn't. And while I am required to do certain things I am graded and rewarded by my performance. Even chastised or coached if I don't meet certain metrics.
I can without a doubt assure you that if what you state were to be true if I did that I wouldn't have a job.
Now. That said. Why do you call about something that happened in 2011? You were required to follow a protocol as an I then when you don't do your part I'm suppose to pay you? Lmao. No. Not gonna happen.
Lastly. Anyone with Sprint? I can tell you how to save money. It's not too hard.
~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
On Jun 10, 2015, at 6:23 PM, David Smith david.smith.14916@gmail.com [iPad] <iPad@yahoogroups.com> wrote:
Hm. OK. Still, it amounts at least to Frustrate the Customer Who Has a Simple Problem That Is Not on Your Checklist :o)
On 6/10/2015 9:15 PM, Kris Murray krismurray@gmail.com [iPad] wrote:
Block the customer is not the game. The problem is the high turnover which in turn is caused by crazy customers that DEMAND everything even when it's not possible.
I've had ppl tell me that since their AT&T iPhone never had a battery issue that sprint was responsible for getting them a free iPhone because obviously this was sprints problem!!! I'll continue later and mark this message.
L8er
~KLM\\ "Antisocial behavior is a trait of intelligence in a world full of conformists" ~Nikola Tesla //
On Jun 10, 2015, at 6:09 PM, David Smith david.smith.14916@gmail.com [iPad] <iPad@yahoogroups.com> wrote:
Yes, there seems to be a tendency to box in people who deal directly with the public at a low level. They know little and have little room to move. "Have you unplugged your modem?" "I understand that you are unable to get your Flubber to turn on and I will be happy to help you." The trick, I suppose, is to learn to quickly get past them. They're usually nice people, but they're essentially obstacles in a game of Block the Customer. To move on the the next level, you have to find the trick to moving them out of the way
Posted by: David Smith <david.smith.14916@gmail.com>
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