I visited a different Verizon store today, explained my similar problem (getting faulty information) and the gentleman was very understanding and called Customer Care on my behalf and cancelled the service. He said the wrong plan was set up originally and I should have had a post-paid plan, which does not automatically renew at the end of 30 days. Not the one they set up for me, which renews automatically after 3 months, if I forget to suspend service. I may never use the cellular plan again, given all the problems I had.
pat h - oh
I just called Apple Care and explained my problem. She called Verizon on my behalf and got somebody in the postpaid department. Long hold while she switched me to somebody in the prepaid department. That person said my sim will *not* reset after 24 hours - that I will have to buy a new sim but I should not have been told that I would have to pay an activation fee when buying a new sim card that I would install myself. She said I needed to choose "cancel plan later" so it sounds as though they have changed things from the iPad2 to the iPad3 or I have been given yet another load of faulty information. What a comedy of errors! I wish I had the option of using Verizon or AT&T but I get lousy cell reception here. I will try to get my money back through my credit card company but will not try to open another iPad cellular account.
I would love to relate this whole ridiculous series of events to somebody at Verizon who actually has the power to do something about how their employees are trained.
Joyce
__._,_.___
| Reply via web post | Reply to sender | Reply to group | Start a New Topic | Messages in this topic (28) |
.
__,_._,___