There is a lot of confusion here about the two plans Verizon uses for iPads. Pre-pay and post-pay. Ed in Oregon uses pre-pay and Pete in Florida and I use post-pay. They are for all practical purposes the same with one difference. I will get to that in a moment. Ed has said several times he can suspend his pre-pay anytime for up to 5 months (not dropping out of the system). IE not losing your number and having to start over. Ed will chime in if I am not correct. But the plan does roll over at the end of your bill cycle. I don't use pre-pay but Ed will know the rules. When you begin either plan Verizon is going to charge a activation fee and bill you for one month of data. The post-pay plan DOES auto renew at the end of your bill cycle. The difference in the two plans is. With pre-pay you are billed for one month of data. Three weeks into the bill cycle you suspend the plan. You have used only half of the 30 days of data. The rest in gone. You renew the iPad later, you will be billed for one month of data. With post-pay you do the same thing. Suspend the service three weeks into your bill cycle. The remaining time/data is credited back to you as a credit. You don't have to pay for time/data you didn't use. Post-pay allows you to suspend for ninety days. Then the device becomes active again. Automatically. You are billed again. You can immediately suspend again for another ninety days without billing. You cannot manage post-pay with the iPad except using a web browser and My Verizon.
I visited a different Verizon store today, explained my similar problem (getting faulty information) and the gentleman was very understanding and called Customer Care on my behalf and cancelled the service. He said the wrong plan was set up originally and I should have had a post-paid plan, which does not automatically renew at the end of 30 days. Not the one they set up for me, which renews automatically after 3 months, if I forget to suspend service. I may never use the cellular plan again, given all the problems I had.pat h - ohI just called Apple Care and explained my problem. She called Verizon on my behalf and got somebody in the postpaid department. Long hold while she switched me to somebody in the prepaid department. That person said my sim will *not* reset after 24 hours - that I will have to buy a new sim but I should not have been told that I would have to pay an activation fee when buying a new sim card that I would install myself. She said I needed to choose "cancel plan later" so it sounds as though they have changed things from the iPad2 to the iPad3 or I have been given yet another load of faulty information. What a comedy of errors! I wish I had the option of using Verizon or AT&T but I get lousy cell reception here. I will try to get my money back through my credit card company but will not try to open another iPad cellular account.
I would love to relate this whole ridiculous series of events to somebody at Verizon who actually has the power to do something about how their employees are trained.
Joyce
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