Jerry's comments below are very informative… and explain why there is some confusion on these Verizon plans…. apparently because there are TWO of them! I had not realized that, and I do not recall seeing anything about a post-pay plan when I initially used my iPad2's Verizon account app; however I guess I could have overlooked that.
In any case, there are some corrections I wish to make regarding Jerry's description of my PRE-Pay plan with Verizon.
1). When I authorize a 30 day cycle on my pre-pay plan, the unused data remaining on that plan remains available to me … even if I access the app to terminate the plan early so as to prevent auto-renew. I have done this many times…. terminating my plan early to prevent a new monthly cycle from starting along with the associated charge. I tend to terminate early so I won't forget later . When I do this… the unused data remains available for my use until the original 30 day term expires. Or to rephrase it differently, when you pay for your 30 days of data, you can use that data even if you terminate the plan the very next day – that data remains available until you either use it all up, or the 30 day period ends.
1A). When I authorize a pre-pay 30 day data plan with Verizon, I usually receive an email statement from Verizon within a few short minutes showing the deduction from my Credit Card on file.
2). To the best of my recollection, when I initially activated my Pre-Pay Plan account with Verizon right after getting my new iPad2, there was NO activation fee. That is to the best of my recollection. I could be wrong, but I don't think so.
Ed in Oregon
From: iPad@yahoogroups.com [mailto:iPad@yahoogroups.com] On Behalf Of Jerry Elkins
Sent: Tuesday, October 02, 2012 1:02 PM
To: iPad@yahoogroups.com
Subject: Re: [iPad] Cancelling auto-renew early with Verizon can't be done according to one rep
There is a lot of confusion here about the two plans Verizon uses for iPads. Pre-pay and post-pay. Ed in Oregon uses pre-pay and Pete in Florida and I use post-pay. They are for all practical purposes the same with one difference. I will get to that in a moment. Ed has said several times he can suspend his pre-pay anytime for up to 5 months (not dropping out of the system). IE not losing your number and having to start over. Ed will chime in if I am not correct. But the plan does roll over at the end of your bill cycle. I don't use pre-pay but Ed will know the rules. When you begin either plan Verizon is going to charge a activation fee and bill you for one month of data. The post-pay plan DOES auto renew at the end of your bill cycle. The difference in the two plans is. With pre-pay you are billed for one month of data. Three weeks into the bill cycle you suspend the plan. You have used only half of the 30 days of data. The rest in gone. You renew the iPad later, you will be billed for one month of data. With post-pay you do the same thing. Suspend the service three weeks into your bill cycle. The remaining time/data is credited back to you as a credit. You don't have to pay for time/data you didn't use. Post-pay allows you to suspend for ninety days. Then the device becomes active again. Automatically. You are billed again. You can immediately suspend again for another ninety days without billing. You cannot manage post-pay with the iPad except using a web browser and My Verizon.
The lady that had so much trouble set up service and immediately tried to suspend it. Instead she cancelled it. Therefore Verizon did just what she asked them to do. Remember as I have said several times. Verizon store employees may be familiar with the two plans, but I doubt it. Dial 611 from a Verizon phone (free call). Ask to speak to pre-pay or post pay. Get the plan info from Verizon, then ask to be transferred to the other plan department. Then you can make a informed decision concerning which plan is best for you.
Jerry R. Elkins
Valle Del Ora
Mesa, Arizona
On Oct 2, 2012, at 12:06 PM, pat h - oh <path48@yahoo.com> wrote:
I visited a different Verizon store today, explained my similar problem (getting faulty information) and the gentleman was very understanding and called Customer Care on my behalf and cancelled the service. He said the wrong plan was set up originally and I should have had a post-paid plan, which does not automatically renew at the end of 30 days. Not the one they set up for me, which renews automatically after 3 months, if I forget to suspend service. I may never use the cellular plan again, given all the problems I had.
pat h - oh
I just called Apple Care and explained my problem. She called Verizon on my behalf and got somebody in the postpaid department. Long hold while she switched me to somebody in the prepaid department. That person said my sim will *not* reset after 24 hours - that I will have to buy a new sim but I should not have been told that I would have to pay an activation fee when buying a new sim card that I would install myself. She said I needed to choose "cancel plan later" so it sounds as though they have changed things from the iPad2 to the iPad3 or I have been given yet another load of faulty information. What a comedy of errors! I wish I had the option of using Verizon or AT&T but I get lousy cell reception here. I will try to get my money back through my credit card company but will not try to open another iPad cellular account.
I would love to relate this whole ridiculous series of events to somebody at Verizon who actually has the power to do something about how their employees are trained.
Joyce
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