Re: [iPad] OT: a personal note

 

I work for a Telco, although not in a call centre
 
1. Some people can be downright rude and nasty. Or want to stay on the call forever.
2. There may be a need to create extra sales, even if the caller already wants to buy something. (Upsize)
3. There may be a need to sell, even if you are chiefly in a support role
4. There may be very strict figures to achieve for adherence, i.e. being available to recieve a call, the amount of average minutes on the calls, etc, etc. when to go on and off queue, etc Its bound to be heavily stats weighted.
 
But, if you make sure you know everything you need to know, and tell yourself just to now worry about the idiot and rude calls, and if its a support role, you may well enjoy it.
 
Our Call Centres are call based, and email based (customer emails us, we email back) and Live Chat based. There may be room to be cross skilled in all those, and eventually choose the one you prefer.

From: "Patti A Robertson pattiandken@charter.net [iPad]" <iPad@yahoogroups.com>
To: "iPad@yahoogroups.com" <iPad@yahoogroups.com>
Sent: Thursday, 6 November 2014 8:44 AM
Subject: Re: [iPad] OT: a personal note

 
I suspect it's the people calling who get frustrated and then become rude and abusive that makes people hate the job.  Let us know how it goes :)

Patti

Sent from my iPhone

On Nov 4, 2014, at 4:37 PM, Just Murray krismurray@gmail.com [iPad] <iPad@yahoogroups.com> wrote:

 
Well after three weeks of searching and about thirty job applications, I finally landed a job and started, today. The job is at a call center for Sprint. There's three weeks of class work and then three weeks of training. So far it's tedious and boring but I suspect that will change. It's a job though and that's really all that matters. At a glance sprint seems to have a really good deal going with the truly unlimited data. But being as they are CDMA I won't be getting a sprint phone. As I understand it, the phone is useless internationally. Oh well. But anyway. After training I get the option of unlimited overtime which I am really looking forward to taking advantage of. I'm really not understanding what people hate about the job except that it's work. I'm not afraid of work. I imagine that once I get familiar with the systems in place that it's just calls and calls and more calls. We shall see. Well lunch is over. Ttyl thanks for listening.

~Kris M.
\\ "Life is either a daring adventure or nothing." ~Helen Keller //


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Posted by: Tony <tdale@xtra.co.nz>
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