> Another major category is "ease of use" and in this area, iTunes would score poorly. Even though there are those who are very comfortable using iTunes, it has to be acknowledged that there are many users who find iTunes difficult to manage.
> When critiquing software, it's not the "satisfied's"... it's the "unsatisfied's" that have the most impact.
When critiquing ANYthing, it's the "unsatisfied's" that have the easiest time writing their critique, usually have the least useful criticisms to be made, and generally are the loudest. Whether they have much impact or not is another issue entirely.
Writing USEFUL negative criticism is quite hard, and few accomplish this task well.
Writing useful positive criticism is easier, but few bother to do so.
When you're a wheel, squeaking is more *fun* than running smoothly.
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Jim Saklad mailto:jimdoc@me.com
